Refund policy

Return and Refund Policy

At Within, we take care to ensure that your products arrive in good condition. If your order arrives damaged, defective, or spoilt, please contact us within 7 days of receiving your order.

To help us verify the issue, please provide:

• Your order number

• Clear photos or videos of the affected product

• Photos of the outer packaging and shipping label

• A brief description of the issue

Once your request has been reviewed and approved, we will offer either:

• A replacement of the affected product, subject to availability; or

• A full refund for the affected product

Refunds will be issued through the original payment method. Processing times may vary depending on your bank or payment provider.

For health and hygiene reasons, we are unable to accept returns or provide refunds for change-of-mind purchases, incorrect selections, taste preferences, or products that have been opened or used, unless the product was damaged, defective, or spoilt upon arrival.

Please do not dispose of the affected product or packaging until our team has completed the review, as we may require additional information.

To submit a request, please contact us at marketing@fromwithin.sg