Shipping policy

Shipping Policy

At Within, we aim to process and deliver your order as quickly and carefully as possible.

Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will be processed on the next business day.

During sales, product launches, festive periods, or other high-volume periods, processing may take slightly longer.

Delivery Timeframe

Once your order has been processed and dispatched, delivery usually takes approximately 2–5 business days.

Delivery times are estimates and may be affected by circumstances outside our control, including courier delays, severe weather, public holidays, incorrect delivery details, or high parcel volumes.

Shipping Fees

Shipping fees, where applicable, will be displayed at checkout before payment is completed.

Any free-shipping promotions are subject to the terms and minimum spending requirements stated during the promotional period.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available. Please allow some time for the courier’s tracking system to update.

Delivery Information

Customers are responsible for ensuring that all delivery details provided at checkout are complete and accurate.

Within will not be responsible for delays, failed deliveries, or additional charges caused by:

  • Incorrect or incomplete addresses

  • Incorrect contact details

  • The recipient being unavailable

  • Restricted access to the delivery location

  • Failure to respond to the courier

If an order is returned to us due to unsuccessful delivery or incorrect information, additional redelivery charges may apply.

Damaged or Spoilt Products

If your order arrives damaged, defective, or spoilt, please contact us within 7 days of receiving your order and provide your order number, clear photos or videos of the affected product, and photos of the packaging.

Once the issue has been reviewed and approved, we will offer either a replacement or a full refund for the affected product in accordance with our Return and Refund Policy.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery timeframe, please check the tracking information provided before contacting us.

For further assistance, please contact us at marketing@fromwithin.sg with your order number.